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In these terms and conditions “LL” refers to Life Lessons.
‘Tickets’ refers to Festival Passes, an inclusion of three Lessons .Tickets include entry to one session including 3 talks, a book and access to the festival site featuring the marketplace, workshops and more.
1. PURCHASING TICKETS
1.1 Tickets you purchase are for your personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle LL to cancel the tickets without prior notification, refund, compensation or liability.
1.2 All fees and taxes are included in the ticket price.
1.3 To prevent fraud and protect LL and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
1.4 An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
1.5 You must inform LL by email by info@LifeLessonsfestival.com of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. If you are going to be away from home prior to the Event we recommend providing us with a mobile number. In the event of any changes which you need to know about we cannot be held responsible for not being able to contact you in these circumstances. See 2.6 below.
2. DELIVERY AND COLLECTION
2.1 Tickets will be dispatched to you electronically 7 days before the event.
2.2 Confirmation of ticket purchase should be received within 24 hours, you must bring your proof of booking to the Festival Weekend to be allowed entrance into the Theatres.
2.2.1 Confirmation of ticket can be presented on a screen or as a printed document.
2.2.2 Failure to produce confirmation may result in entry being denied.
2.3 Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
3. CANCELLATION RIGHTS AND REFUNDS
3.1 Tickets cannot be transferred or exchanged once purchased other than for the reasons set out in these terms and conditions.
3.2 If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:
4. CANCELLATION, CHANGE OR POSTPONEMENT OF AN EVENT
4.1 LL will do their best to inform you of any change to or cancellation of the Event, including any pre-booked activity but cannot be held responsible for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
4.2 You should always check that the Event or any of the pre-booked activities are going ahead at the scheduled date, time and venue via the website at www.lifelessonsfestival.com.
4.3 If the Event is cancelled LL will try to inform you. This will usually be by email for online bookings. In urgent cases it may be by phone.
4.4 If a talk or activity which you have pre-booked is cancelled or changes are made to the start time or place LL will try to inform you. This will usually be by email for online bookings. In urgent cases it may be by phone. If you have not informed us of your correct contact details we cannot be held responsible for any missed activities or sporting events and no refunds will be provided nor any compensation for associated costs incurred.
4.5 If the Event is rescheduled or moved, LL will usually give you the option of either exchanging your tickets for the new date/location, or alternatively claiming a refund.
4.6 If the Event is cancelled by LL you will normally be offered a refund.
4.7 If any pre-booked activity is cancelled by LL you will normally be offered a refund of that particular part of your booking.
4.8 In the event of a refund following cancellation, LL will not be liable for any costs of travel, accommodation or other related goods or services
4.9 Changes to the Festival content are made at the sole discretion of LL and any such changes will not incur any ticket refunds.
5.1 All ticket purchases are non-refundable, non-transferable and non-exchangeable.
6. ATTENDING THE EVENT
6.1 Admission to an event is at all times subject to any terms, conditions or rules of LL, the activity providers and the venue operator. If you breach those terms, conditions or rules then LL may refuse admission or require you or other ticket holders to leave the venue.
6.2 Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). LL have rights to refuse admission or eject you if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.
6.3 Before you finalise your booking, please read all the information that applies to the event Event and/or ticket. If you or any member of your party has particular requirements, please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the Event.
6.4 When you receive your tickets check the details carefully.
6.5 You are not permitted to bring your own alcohol onto the Festival Venue. If you are found bringing your own alcohol onto the Festival Venue it will be confiscated or you will not be allowed entry. LL cannot be held responsible for returning the alcohol to you or for refunding any costs incurred by you.
6.6 LL reserves the right to search all bags for alcohol, drugs or other prohibited items, prior to entering the Festival Site.
6.7 The Event, including all activities are likely to be filmed and/or photographed for promotion after the event. By purchasing a ticket and taking part in the Event you are giving permission for your image to be used in any future promotion. These images and recordings remain the property of LL and there will be no money paid to you if your image is used.
6.8 LL can take no responsibility for the loss (including theft) or damage of any personal property or equipment which you bring to the Event.
7.1 LL will store your personal information and will use it to provide you with information regarding the Event and any talk or activity you have booked and other, similar events which we think may be of interest. Your contact details will never be passed to any other persons or organisations unless required to do so by law.
7.2 We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.
8. DISCLAIMER AND LIABILITY
8.1 Whilst we endeavour to ensure that the information in this website is correct as at the date it is posted, LL does not warrant the accuracy and completeness of the material on this website and the information on this website may be out of date.
8.2 All details are subject to change and alteration at the sole discretion of LL. See General Terms and Conditions for rules on cancellation and refunds.
The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and LL are subject to the exclusive jurisdiction of the English Courts.